Welcome to this survey. It will require less than 10 minutes of your time. 

The purpose of this research is to help us understand how we might improve the support and services to you as you work through your apprenticeship.

Your responses are completely confidential and will only be viewed by the research agency. 

We really appreciate you giving up your time to provide this really important feedback to us.

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Please select your age range.

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Are you currently an apprentice?

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What is your gender?

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What is your ethnicity?

Tick all that you identify with

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Do you have children?

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Which field are you currently training in? e.g. Plumber, mechanical engineer etc.

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Do you intend to complete your current apprenticeship and receive a certificate of qualification?

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How many years have you been doing your current apprenticeship?

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Please rate your experience being an apprentice

Getting an apprenticeship
Working with your employer

Level of support you receive from your training advisor 

Level of support you get from your supervisor
Level of support you get from other people, eg. study group leaders, mentors
Overall learning experience
Pay
Working conditions
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The following questions are about when you started your apprenticeship. We want to understand what it was like.

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From the start, do you feel that you knew what you had to do in your apprenticeship?

Did you have all the information you needed about resources, equipment, study times, assessments and work requirements?

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At the start did you know how much time your study and assessment would take, in addition to your working hours as an apprentice?

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Did your employer sit down with you and discuss what was expected?

Was your course work, equipment, assessments and study time requirements discussed? Please tell us what your employer did

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Thinking generally of the pressures of doing an apprenticeship, where does the most valuable support come from for you personally?

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Looking at the expectations of both working and study in the wider context of your life, what aspects do you find hardest to balance or deal with?

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Some apprentices have told us that they would have liked more support in the first 6 months. 

Do you agree with that and what would you change about how your training provider supports apprentices in the first 6 months?

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At the start, were you offered learning help in the following areas of your apprenticeship/traineeship?

Please tick which options you were offered help with:

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Then during your learning journey, did you receive any support in the following areas ?

Please tick which options you were offered help with:

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Of the support you received, did this help you in your apprenticeship, work studies or outside of work?

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In what way did the learning support help you?

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Why didn't the learning support help you?

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Some apprentices tell us that their employer didn't understand what they needed to provide you, to help with your apprenticeship. Was that your experience as well?

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Where were the gaps, and what could your training provider do to help?

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The next set of questions is about how you feel about the training and learning you get

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Overall, I am really happy with the experience of my on‐the‐job training.  

Strongly disagree
Strongly agree
Strongly agree
Strongly disagree
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Overall, I am really happy with the training and support from my employer

Strongly disagree
Strongly agree
Strongly agree
Strongly disagree
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Overall, I am really happy with the guidance and support from my training advisor

Strongly disagree
Strongly agree
Strongly agree
Strongly disagree
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Overall, I am really happy that the facilities and equipment at my workplace allow me to experience all parts of my trade and do my apprenticeship

Strongly disagree
Strongly agree
Strongly agree
Strongly disagree
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Overall, I am really happy that the work practices and procedures used by my employers reflect the modern standards in the industry I am training in

Strongly disagree
Strongly agree
Strongly agree
Strongly disagree
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Overall, I am really happy that my on‐the‐job training is preparing me to complete my apprenticeship

Strongly disagree
Strongly agree
Strongly agree
Strongly disagree
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  • Overall, I am really happy with the technical knowledge and skill of my workplace instructors or trainers

Strongly disagree
Strongly agree
Strongly agree
Strongly disagree
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Overall, I am really happy with the teaching or mentoring ability of my instructors or trainers

Strongly disagree
Strongly agree
Strongly agree
Strongly disagree
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Overall, I am really happy that the theory / book work portion of my training was relevant and up‐to‐date.

Strongly disagree
Strongly agree
Strongly agree
Strongly disagree
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What support do you feel is the most important for an apprentice during the first 6 months of an apprenticeship?

Who should provide the support? What kind of support do you think would have helped you when you started? 

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Thanks for that!

The next set of questions are about your experience with your training organisation and your training advisor.


Everything you say here will only be viewed by the research team. We need your direct and real feedback.

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Please rate the help you get from your Training Advisor

They support me as a coach / mentor
They assess my on-job skills
They hold me accountable for completing my online theory or book work
They organise and provide sufficient on-site visits to support my learning
They are available if I have a problem I want to discuss
They are easy to contact via phone, email or the online learning platform
They are helpful and understand my needs
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My training advisor makes time for me, and checks in with me regularly

Strongly disagree
Strongly agree
Strongly agree
Strongly disagree
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Please rate the importance you place on your Training Advisor assessing your on-the-job skills?

Not at all important
Very important
Very important
Not at all important
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Can you describe any ways in which your Training Advisor doesn’t fully support your needs?


You can select as many options as you like, as well as create your own.

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As far as you are concerned, what is the best / most useful way to interact with your Training Advisor?

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Should these follow a pre-arranged schedule or be on an as-required basis?

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Do you feel your Training Provider is interested in your progress and able to meet your needs?

Strongly disagree
Strongly agree
Strongly agree
Strongly disagree
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What help and support would you most appreciate if you found yourself struggling with completing your online or book work requirements?

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Thinking about your first 12 months as an apprentice, please rate the support options that would make your experience easier, and increase your chances of success


Being paired up with someone who has already completed their apprenticeship
Access to an online chat to ask questions and hear about other apprentices’ experiences
More meetings and interactions with your Training Advisor
More time and encouragement from the your employer
Time off the tools to complete your online learning or book work
A small online study group that meets regularly, with other apprentices at the same stage as you in their learning
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Thanks for that! Almost done.

The next questions are about your experiences with employers as an apprentice.


Again, this will only be viewed by the research agency and will not be shared with anyone. Please be direct and real with your feedback.

How supportive is your employer since you began your apprenticeship with them?


Not at all supportive
Very supportive
Very supportive
Not at all supportive
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Can you tell us what is missing from their support or what you think they could do better?

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If you don't feel your employer is supportive enough, who are you most likely to discuss this with?

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You said you don’t feel supported, but haven’t discussed this with anyone, what are the reasons?

What needs to change before you would feel more able to speak up? If it's easier, we also have the option for your to talk to the research team.


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When you first talked to your employer before your apprenticeship started, did you talk about your previous learning experiences?

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When you first talked to your employer about your apprenticeship, were any questions asked about physical or learning disabilities?

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What questions were asked and how did you respond?

Do you think these considerations are important to build into an apprenticeship programme?


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How important is it to you that your employer understands and responds to their obligations under both Te Tiriti and Oritetanga in how they support you and welcome you as part of their workforce?

Not important
Very important
Very important
Not important
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In your opinion, how well does your employer understand and respond to their needs and obligations under both Te Tiriti and Oritetanga in how they support you?

Very poorly
Very well
Very well
Very poorly
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Does your employer give you various tasks in the workplace so you develop your skills?

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Has your employer ever refused to give you time off to attend training outside the workplace e.g. block course, online learning or book work?

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Why did your employer refuse you time off to attend a level of technical training off site

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What could the employers in your industry do better?  (select all that apply)

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Thank you for all your help so far. Your answers have been really good at helping us understand where your training provider should focus their support for learners and employers. 

We'd like to talk to you about your thoughts. Can we organise a time with you for a quick 15 minute interview?

This will really help your training provider get better at supporting apprentices like you

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Please give us your mobile number so that we can call you to organise a time to talk.

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